Shipping Policy

All local and international orders for physical products are shipped from our Malaysian facility. 

Processing Time:

Orders are typically processed and shipped within 1-2 business days of receiving payment.

Shipping Methods:

1. We offer standard tracked shipping and expedited shipping options.
2. Shipping costs are calculated at checkout based on the destination and the selected shipping method.

Shipping Destinations:

We currently ship to local and international addresses. Please note that we do not ship to P.O. boxes.

Shipping Confirmation and Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to track your package in real-time.

Shipping Delays:

While we strive to ensure timely delivery, please be aware that shipping delays may occur due to unforeseen circumstances, such as weather conditions or carrier issues.

Customs and Import Taxes:

Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays or additional costs incurred due to customs processes.

Lost or Damaged Items:

In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure a satisfactory outcome.

Returns Due to Incorrect Address:

If a package is returned to us due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for the cost of re-shipping the item.

Holiday Shipping:

During peak seasons or holidays, shipping times may be longer than usual. We recommend placing orders in advance to ensure timely delivery.

Contact Information:

If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at contact@sattvikspark.com.